Voltalia's Grievance Mechanism
The system is aligned with the International Finance Corporation’s (IFC) Performance Standards, which allows the following benefits:
- Streamlined communication for quicker and more effective responses to stakeholder inquiries and grievances.
- Centralized data management to better track stakeholder interactions and grievance resolutions.
- Enhanced accountability and improved reputation management through transparent processes.
- Assistance in maintaining compliance with international standards, thereby reducing legal and reputational risks.
- Fostering stronger relationships with stakeholders through a transparent process.
- Contribution to the long-term success and sustainability of renewable energy projects across the globe.
The tool is available in 12 languages: Albanian, Arabic, Dutch, English, French, Greek, Italian, Portuguese, Spanish, Swahili, Slovak, Uzbek.
To know more about the Engage tool, please consult our blog article!
The personal data collected through will be processed in accordance with the requirements of the European Regulation 2016/67 ("GDPR") and with Voltalia's Data Privacy Policy.
This processing of data is necessary for the sole purpose of managing your request.
You can exercise your rights to access, rectify, erase your personal data collected by sending an email to engage@voltalia.com.