Grievance Mechanism Voltalia

Grievance Mechanism Voltalia

Voltalia has established a grievance mechanism to acknowledge, respond and facilitate a resolution for stakeholders’ grievances. The aim of the grievance mechanism is to ensure an adequate response to all complaints and appeals by stakeholders, including the local population affected by the Project.

Voltalia will manage and handle complaints and grievances through the following process:

•  Identification of the grievance;

•  Registration and categorisation with the competent department;

•  Acknowledgement by the competent department;

•  Investigation/response and supervision of response;

•  Communication of the response and request for stakeholder’s feedback; and

•  Close-out.

The grievance mechanism will address concerns promptly and effectively, using an understandable and transparent process that is culturally appropriate and readily accessible to all segments of the affected parties, at no cost and without retribution. The mechanism includes an independent, objective appeal mechanism, which will not impede access to judicial or administrative remedies.

Report a grievance

You can report a grievance via the following methods:

•  Verbally: Verbal grievances are directed to an expert and/or company representative, who will fill out the grievance form with all required details and pass it over to the Grievance Manager; and

•  In writing: Stakeholders can complete and submit a grievance form, which is available below and at the project website. Alternatively, you can submit your grievance by email to

•  Phone: 07501 504497

Grievance Form

Please click the button below to file a grievance, and don’t hesitate to leave your contact details to be called back by our team

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Contact Us

Please feel free to get in touch with one of our offices if you need more information.

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